Rental Procedure

Rental Procedure

Rental Inquiry

In order to find the apartment that suits you the best, please send us your inquiry. You can do this by phone via the inquiry buttons on our website. As soon as we’ve received your inquiry our team will get to work.


Our rental agents will respond to your inquiry by sending you a proposal. You will receive this proposal by email. Should our offer meet your requirements, please confirm by email as soon as possible. Once we receive your confirmation, we will book the apartment for you. Please note that your booking will expire after 48 hours.


To begin the booking process, our rental agents will ask for your arrival dates, your personal contact information, and any relevant details regarding your company. This information is used to draw up the lease for the requested apartment. Upon completion, our rental agents will email you a copy of the lease. You or a representative of the company sponsoring your stay must sign this document. Please send two signed copies and a copy of your identity card to your a2o contact person or the rental agency.

Rental Guarantee

A rental guarantee equivalent to one month’s rent is required to ensure any damages to the apartment caused during the tenant’s rental period.

Monthly Rent

Tenants will receive an invoice corresponding to each month’s rent. For apartment rentals, the first invoice also includes the fee of the apartmen’s final cleaning, a complete cleaning that occurs after a tenant’s departure. The final cleaning is a one-time fee which is paid at the beginning of the lease.

Payment Options

The rental guarantee and all rental invoices can be paid by cash, cheque or by bank transfer.

During your stay

We request all  tenants carefully read the general information and bylaws. Please feel free to contact your local agency during office hours for any further information. Should your apartment require any during your stay, please fill out our online technical assistance form. This form can be found on the ‘My Apartment’ section of our webpage.


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